Frequently Asked Questions

Orders and shipping

How long does my order take?

5 to 10 business days from the moment we confirm your order. Business days do not include Saturdays, Sundays or holidays.

Where do you ship from?

To Mexico from Cocula, Jalisco. To the United States from Los Angeles, California. In both cases shipping is calculated to your final destination.

Which carriers do you use?

The main ones: Estafeta, DHL, Paquete Express and more. We pick the one that best covers your area.

How do I track my order?

When your package ships we send you the tracking number. You can also check your orders from your account, under My Orders.

How much is shipping?

It depends on your postal code and the weight of the order. The exact cost is calculated and shown before you pay.

I am buying from the United States, do I pay customs?

No. Orders for the United States ship from our warehouse in Los Angeles, so there are no customs procedures or charges involved.

Returns and exchanges

Can I exchange or return a garment?

No. All our sales are final: we do not accept exchanges or returns for preference, size, color or change of mind. That is why we ask you to review carefully before paying and to ask us anything on WhatsApp: we reply the same day.

What if it arrives damaged, incomplete or wrong?

That case we always handle. Contact us within 48 hours of delivery with your order number and photos of the garment and the package. We resolve it with a replacement or a refund, whichever applies.

Can I cancel an order?

Yes, as long as it has not left our warehouse. Write to us as soon as possible and we cancel and refund it. Once the carrier has picked it up it is no longer possible.

How long does a refund take?

It goes back to the same payment method you used, through Stripe. How long it takes to appear depends on your bank, usually between five and ten business days.

Sizes and products

Do you have a size chart?

We do not use a general chart, because we work with many suppliers and every garment has its own sizing. The valid size is the one marked on the garment, which appears when you pick the variant on the product page.

How do I know if a garment will fit?

Message us on WhatsApp with the product code and we will tell you how that particular garment fits. It is worth asking before buying, because all sales are final.

Is the color the same as in the photo?

Photos show the actual product, but colors may look different depending on your screen and lighting. If the exact shade matters to you, ask us before buying.

How often do you get new stock?

We receive new arrivals every week. The latest is always under New Collection.

Payment and prices

What payment methods do you accept?

Credit and debit cards, processed securely by Stripe. We never store your card details at any point.

Why do I see prices in dollars?

Because we detect that you are visiting from the United States. For Mexico prices are shown in Mexican pesos. It is the same store with two price lists.

Is it safe to buy here?

Yes. The site runs over an encrypted connection and payment is processed by Stripe, which handles the card data. We never see it or store it.

Wholesale

Do you sell wholesale?

Yes. We have a private group for boutiques, online stores and independent sellers, with volume pricing and early access to every collection. The only requirement to join is filling out the whole form.

What is the wholesale minimum?

From one size run or one pack, and from there up to a box, a pallet or a full truckload. You set the size.

The store

Do you have a physical store?

Yes, at Agustín Yáñez 43, Col. Centro, Cocula, Jalisco. There you can try everything on and see the colors in person.

Where can I find you at trade shows?

We exhibit at every edition of Intermoda, at Expo Guadalajara, in the Dama pavilion.

How do I contact you?

On WhatsApp Mexico at +52 331 698 6399, on WhatsApp United States at +1 626 529 6205, or by email at info@lolitaboutique.com. We reply the same day.